RBI Digital Lending Governance

Executive Governance & Grievance Redressal

Updated in compliance with RBI Guidelines on Digital Lending & Fair Practices Code

LTS Finserve is committed to fair, transparent, and prompt resolution of all customer queries and grievances regarding loan distribution services, advisor conduct, data privacy, and partner bank processing.

Founder & Managing Director

Executive Leadership & Institutional Partnerships

Leadership: Mr. Sagar Sarkar

Designation: Founder & Managing Director

sagar.sarkar@ltsfinserve.com

Executive Governance & Trust

Founding and steering LTS Finserve into one of India's most trusted loan distribution companies, establishing strategic tie-ups with 28+ leading banking institutions and driving client-first financial accessibility.

Grievance Escalation Matrix

Level 1: Customer Loan Support

SLA: 24-48 Hours

Email your query to advisory@ltsfinserve.com or call toll-free 1800-890-7888. Our customer desk acknowledges your ticket within 2 business hours and aims to resolve within 48 hours.

Level 2: Customer Grievance & Compliance Desk

SLA: 7 Days

If your issue remains unresolved after 48 hours, escalate directly to our Compliance & Advisory Desk at advisory@ltsfinserve.com quoting your Ticket Reference Number.

Level 3: Reserve Bank of India (RBI) Ombudsman

SLA: 30 Days

If your complaint is not resolved within 30 days of submission to LTS Finserve, you may lodge a complaint with the RBI Banking Ombudsman portal at https://cms.rbi.org.in.